Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting plans isn’t separate from the hosting account. It’s part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any particular time with just a few clicks, without the need to log out of your account. The ticketing system comes with a quick-search box, which will help you find virtually any trouble ticket that you have submitted in the past, if required. Besides, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to tackle a particular problem even before you actually send a ticket. The response time is no more than 60 minutes, which goes to say that you can get quick assistance at any given moment and if our technical support staff suggests that you do something inside your account, you can do it instantaneously without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything in one place, which is why we have incorporated a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will allow you to manage the communication with our customer service staff along with your disk space, which implies that you will not have to remember an additional log-on name for another admin dashboard. You’ll be able to send a new ticket or to track the status of an old one with less than a few clicks whilst you are browsing the content hosted in your semi-dedicated account. Moreover, you can look through older tickets using a smart search functionality or take a look at relevant knowledge base articles, which offer solutions to common challenges. The integrated trouble ticket system is monitored 24-7 with the maximum response time being just sixty minutes, so there’ll always be someone to assist you.