If your website hosting provider provides live chat support, you are able to talk with a representative in real-time and learn helpful information or get an issue resolved in a timely manner. The basic advantage of using chat rather than calling to talk with a live person is that you need only a computer with access to the world wide web, so that you won't pay any rates when you're in another state or country. Furthermore, it will be easier to copy and paste data for example domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the phone. The live chat is also a considerably faster solution to contact the website hosting provider's support crew in comparison to using a ticketing system. What's more, if some problem needs a little more time to be dealt with, you can do something else entirely while you wait for guidance on the live chat, so you won't waste time - something that's impossible in case you are on the telephone.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that many situations are easily resolved when you chat with a live person, we provide a live chat service for all of our potential and current clients. The chat is available every single day and our support agents will help you with a wide range of questions and situations. If you aren't our client yet, you'll be able to find out more about our cloud website hosting plans and the hosting platform in general so as to be certain that your sites will work efficiently on our servers. If you already have an account and you've got some questions or you have any troubles with any of our services, you can get in touch with us through the live chat and we can provide you with the needed information or help you troubleshoot the issue. You'll need to open a trouble ticket for some problems which require more time or the assistance of a sysadmin, still for a lot of standard troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all our future and active customers. In case you are looking for a new hosting account, you can chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated servers so as to select the right package for your websites. In case you already own an account with us, we will assist you in a very timely manner with general, billing and first-level techmatters. Though in some cases you will have to open a ticket as there are issues that can't be resolved on the live chat, we will be able to assist you with numerous standard jobs, such as installing an e-mail account in an e-mail client or forwarding one domain to another. Thus, you will receive timely assistance and you'll save time and effort.