If you ever experience a problem with your site and are unable to solve it on your own, ask the respective web hosting company’s client care staff to help you bring the site back online. A timely solution would be the best-case scenario, but many hosting companies answer within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if your problem can be resolved easily, your website may not function properly or may not be accessible whatsoever for an extended stretch of time, so you may lose potential customers as it’s pretty unlikely that anybody will enthusiastically revisit a website that is inoperational. That said, you have to make certain not only that you can reach your hosting provider, but also that they can answer and help you in a timely manner. If a web application update does not proceed smoothly or if you delete something incidentally, for instance, the website should be fixed speedily in order to avoid lengthened unreachability.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any support ticket that you post or any e-mail that you write is only 60 minutes, even in case you contact us during weekends and national holidays. Whatever the essence of your problem or question might be, we will help you instantly and will provide you with the needed information to rectify any problem with your sites. The real response time usually doesn’t exceed 15-20 minutes, so you can forget about waiting for hours and hours to get an issue fixed or what’s even worse than that – waiting around a whole day only to get a response that more info is necessary whilst nothing is sorted out. We will give you assistance without delay because we understand just how expensive time can be in the dynamic Internet realm. The sixty-minute reply time guarantee applies to any technical or billing inquiry that you might have relating to our Linux cloud website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a customer support ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll have a response within only one hour. You can get in touch with us at all times in regards to technical, billing or general issues and given the fact that we’re working night and day, you’ll always receive help in a timely fashion. Based on the specific issue or question, we’ll give you more information, fix the problem if it’s been caused by something within our reach or inform you how to proceed in case you need to change a specific setting for a software app that we do not have access to. You can just forget about waiting for a whole day for each and every reply. In reality, in the majority of cases we respond to tickets and emails within twenty-twenty five minutes max.