24/7 Customer Support in Cloud Website Hosting
We provide you with 24/7 customer, billing and tech support for all our Linux cloud website hosting plans. Even if you are not our customer yet and you have some questions, we will assist you promptly and give you the needed info, so as to give you a choice to make an informed decision when you obtain a new web hosting account. We are available at any moment, including weekends and holidays, and we offer several options for communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we have several phone numbers worldwide, thus you can call the one that is closer to you. The max response time for the e-mail messages and the tickets is one hour. The typical response time is around 15-20 minutes, so you can forget about waiting for days to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive well-timed support, particularly when your website is not working as it should be for whatever reason. All our Linux semi-dedicated servers come with 24/7 customer and tech support, therefore in case anything comes up, you'll be able to use a number of methods to contact us - telephone line with multiple local numbers globally, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general matters, so in case you do not have an account yet, for instance, you're able to get extra details regarding our services, or we will help you with less difficult tech matters. The second two methods are for solely tech matters or everything that is more time-consuming as it's more convenient to follow the communication between you and our support crew. The warranted maximum answer time for them is only an hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day to get support like you may have to do with other providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through us, you'll be able to contact us 24/7 for every server-related issue or fordifferent problems or questions with regard to the pre-installed software your server is equipped with. If you haven't purchased a VPS server package yet, you are able to learn a lot more about our services by giving us a telephone call or by using the live chat service. For more technical problems, you're able to send an e-mail message or open a trouble ticket via your billing Control Panel and you will get support within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The typical answer time normally doesn't extend past half an hour. If you're looking for assistance for third-party software, you are able to use the Managed Services upgrade that you can add to each VPS package and our administrators will assist you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we offer come with 24/7 support through numerous means of communication and with a 1-hour max response time guarantee. In case you want to learn more about the packages or you have various general or billing questions, you can call one of the local numbers that we have worldwide or you can use our live chat service and speak to a live representative. For strictly technical matters which need the help of a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, since all these channels are more appropriate to keep track of a specific issue. The reply time for them rarely surpasses 30 minutes, so that you can forget all about waiting for a full day so as to receive support. Our support service is available for all of the server-related issues, and the pre-installed software. If you'd like to receive help with third-party apps, you may consider ordering the Managed Services upgrade that we provide with all of the plans.