A 99.9% Server Uptime
Our cloud website hosting system is based on a stable, first–class hardware architecture and a heavily tweaked Linux distro. This is why, no matter what your website is, or how many web site visitors you’ve got, or even if there is a DoS attack, our hosting servers will stay up and your websites will remain accessible online.
All our Linux cloud website hosting plans packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on top–quality hardware elements made by Juniper. Additionally, on each single router, we’ve set up a firewall with a complex set of rules to be able to sift out all dubious requests.
As a result, in all our data center facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have done our best to reduce all potential risks with our cloud hosting packages and regardless of the fact that we provide top–notch customer support, there are cases when the client is simply not happy with what we offer. Or he wants to migrate to a more powerful web hosting service, like a VPS server or even a dedicated server.
That’s why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not pleased, you will receive a refund.
24/7 Technical Support
If you have ever had to wait for hours to receive a reply, you probably know how maddening this can be, especially if your website is on the line. This is exactly why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be right here for you and they will answer you in less than an hour. And the best thing is that their average support ticket response time is just 20 minutes!