Technical Support Channels
A 60–Minute Ticket Response Guarantee
Every support request you submit to us will be attended to within maximum 60 minutes. If your support ticket or e–mail requires additional assistance from an administrator, we’ll without delay forward it and leave a comment to let you know that your matter is being examined. If you make use of our Managed Services package, any of the server administration services included there will be completed at a time of your preference.
A Premium Tech Support Service
If you require assistance with the Website Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, don’t hesitate to get in touch with the client support staff anytime via the ticketing system. In addition, should you need assistance administering your dedicated hosting server, you can make use of our Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting services, data backup space, etcetera.
A User–Friendly Help Area
We have provided our Website Control Panel with a circumstantial knowledge base, which includes detailed explanations of all its features and functionalities. Additionally, we have shot detailed video tutorials that will further demonstrate to you how to perform a given task or solve a commonly encountered issue. The how–to articles and the tutorial video clips are easily accessible from each section of the Website Control Panel through the Videos and Help buttons situated in the top right corner.