Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Warranty

  • Our tech assistance Dept is on duty 24x7 to attend to all of your assistance tickets. Every ticket you send to us shall be addressed within less than 60 minutes. If your issue demands the help of an admin, we’ll forward the ticket to the person on shift and will inform you that the situation is being taken care of.

  • Top quality support service

  • Top–class Tech Assist Service

  • We are working for you 24/7 to deliver useful information and client support as well as to help you with any difficulty that you could stumble upon as you are managing your virtual server. We’re able to support all pre–configured software applications, such as your Operating System, server administration panel (with regards to the VPS type) and the Website Control Panel made solely by our developers.

  • Intuitive help center

  • An Intuitive Help Section

  • An extensive and regularly updated knowledge base is built into our custom–built Website Control Panel. It provides quick tips on how to conduct all the basic website supervision jobs. The Help zone offers you extensive how to tutorials and step by step video lessons. You can access the Help zone by pressing the Help or Video buttons in the upper right side of each Control Panel section.